Frequently Asked Questions About DME in Arizona

Yes. AHCCCS (Arizona's Medicaid program) covers medically necessary durable medical equipment when prescribed by a licensed physician. Covered items include manual and power wheelchairs, walkers, CPAP machines and supplies, blood glucose monitors and test strips, Dexcom G7 CGM sensors, orthotics and braces, compression stockings, commodes, shower chairs, and incontinence supplies. TruePath Medical Supply is an enrolled AHCCCS provider — we handle all billing directly so you pay nothing out of pocket for covered items.

Yes. Medicare Part B pays 80% of the Medicare-approved amount for medically necessary DME prescribed by your doctor for home use. Common covered items include manual wheelchairs (K0001–K0007), CPAP machines (E0601), walkers, hospital beds, blood glucose monitors, orthotics, and compression devices. After your annual deductible, Medicare pays 80% and you are responsible for the remaining 20% (which a supplemental Medigap policy may cover). TruePath is a Medicare-enrolled DMEPOS supplier.

TruePath accepts AHCCCS/Medicaid, Medicare Part B, Blue Cross Blue Shield of Arizona, Aetna, United Healthcare, Cigna, and most major commercial insurance plans. Contact us at +1 (602) 806-6152 or submit our online form and we will verify your specific plan and benefits at no cost to you before any equipment is ordered.

It depends on your specific plan. AHCCCS patients typically pay nothing for covered equipment. Medicare patients pay 20% after their deductible (often covered by a supplemental plan). Private insurance patients pay their deductible and copay per their plan design. TruePath always verifies your benefits before processing any order and communicates your estimated patient responsibility clearly upfront.

Yes. Insurance-covered DME requires a valid prescription or Certificate of Medical Necessity (CMN) from a licensed physician documenting the medical need. TruePath works directly with your doctor or referring physician to obtain all required documentation — you do not have to coordinate this yourself. Simply provide your physician's name and contact information and we handle the rest.

A Certificate of Medical Necessity (CMN) is a standardized form completed and signed by your treating physician confirming that a specific piece of equipment is medically necessary for your care at home. Medicare and AHCCCS require a CMN for many equipment categories including power wheelchairs, hospital beds, CPAP machines, and some orthotics. TruePath coordinates directly with your physician to complete and obtain the CMN.

Most standard orders are delivered within 24–48 hours after insurance authorization is received. For urgent situations — hospital discharges, post-surgery needs, or acute medical events — TruePath prioritizes same-day or next-day delivery whenever possible. Call us directly at +1 (602) 806-6152 and mention the urgency, and we will do everything we can to expedite your order.

Yes. TruePath delivers all equipment directly to your home throughout the greater Phoenix metro area including Phoenix, Scottsdale, Mesa, Tempe, Chandler, Glendale, Peoria, Surprise, and Gilbert. Our delivery team sets up the equipment and provides patient education so you feel confident using it.

Yes. TruePath Medical Supply is ACHC (Accreditation Commission for Health Care) accredited for DMEPOS services. ACHC accreditation means we have been independently evaluated against rigorous quality and safety standards. We are also licensed by the Arizona State Board of Pharmacy (License BR663814000) and the Arizona Department of Health Services, and enrolled as both an AHCCCS provider and a Medicare DMEPOS supplier.

TruePath Medical Supply serves the greater Phoenix metropolitan area including Phoenix, Scottsdale, Mesa, Tempe, Chandler, Glendale, Peoria, Surprise, Gilbert, Avondale, Goodyear, Fountain Hills, Sun City, and surrounding Arizona communities. If you are outside these areas, contact us — we may still be able to assist depending on your location and equipment needs.

Getting started is simple: (1) Submit an equipment request on our website or call +1 (602) 806-6152. (2) Provide your insurance information and physician contact. (3) TruePath verifies your benefits, contacts your physician for any required documentation, and handles all prior authorization. (4) We deliver and set up your equipment, usually within 24–48 hours of authorization.

Yes — hospital discharge coordination is one of our most common requests. Hospitals and case managers can contact us directly at +1 (602) 806-6152 to arrange equipment delivery to the patient's home before or immediately after discharge. We prioritize hospital discharge orders and can typically arrange same-day delivery.

TruePath supplies durable medical equipment across six categories: (1) Mobility Aids — manual and lightweight wheelchairs, walkers, rollators, canes, crutches; (2) Respiratory/CPAP — CPAP machines, masks, tubing, filters, humidifiers; (3) Diabetes & CGM — blood glucose monitors, Dexcom G7 CGM sensors, test strips, lancets; (4) Orthotics & Compression — knee braces, AFOs, lumbar supports, compression stockings; (5) Therapy Devices — TENS units, CPM machines, compression pumps; (6) Bathroom & Daily Care — commodes, shower chairs, raised toilet seats, incontinence supplies.

Yes. TruePath supplies the Dexcom G7 CGM system (sensor A9276, transmitter A9277) through our GEMCO Medical supplier relationship. The Dexcom G7 is covered by Medicare Part B and most private insurance plans for patients with Type 1 or insulin-treated Type 2 diabetes. AHCCCS coverage varies by plan — contact us to verify your specific coverage.

Yes. TruePath handles CPAP initial setup and ongoing resupply billing directly to your insurance. CPAP supplies covered under Medicare and most insurance plans include masks (every 3 months), tubing (every 3 months), filters (monthly), and humidifier chambers (every 6 months). We proactively manage your resupply schedule so you never run out of critical supplies.